Terms of Service

Last Updated: December 20, 2025

1. Acceptance of Terms

By accessing and using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Services Offered

Our services include, but are not limited to:

  • Publishing Services: Various packages (Basic, Premium, and Premium Plus) designed to help authors bring their books to market
  • Commercial Printing: Business cards, brochures, flyers, banners, posters, and other marketing materials
  • Office & Business Solutions: Document services, copying, binding, and lamination
  • Design Services: Graphic design, layout, and creative services
  • Promotional Products: Branded merchandise and custom promotional items
  • Fulfillment Services: Inventory management, order processing, and shipping

2.1 Service Delivery

We will make reasonable efforts to deliver services within the timeframes specified for each service. However, timelines may vary based on project complexity, material availability, and your responsiveness during the process.

2.2 Client Responsibilities

You are responsible for providing:

  • Complete and finalized content and materials for your project
  • Timely feedback on design concepts, proofs, and other deliverables
  • Accurate information for project specifications and delivery details
  • Prompt payment according to the agreed-upon schedule
  • Verification that you have the right to reproduce any content or materials you provide

3. Payment Terms

Payment terms are as specified during the order process. We offer various payment options including full payment, deposit payments, and installment plans subject to approval. For certain printing and promotional products, a deposit may be required before production begins.

3.1 Refund Policy

Our refund policy varies based on the service and stage of your project:

  • Publishing Services:
    • Cancellations before work begins: 90% refund
    • Cancellations after initial design concepts: 50% refund
    • Cancellations after manuscript editing or formatting: 25% refund
    • Cancellations after final files are delivered: No refund
  • Commercial Printing & Promotional Products:
    • Cancellations before production: 75% refund of deposit
    • Cancellations after production begins: No refund
    • Custom orders are non-refundable once production has begun
  • Design Services:
    • Cancellations before initial concepts: 75% refund
    • Cancellations after initial concepts: 50% refund
    • Cancellations after revisions: No refund

4. Intellectual Property

You retain all rights to your original content, including manuscripts, logos, and other creative elements you provide. We retain rights to our design templates, formatting techniques, and other production elements unless specifically agreed otherwise in writing.

For custom design work, rights transfer upon full payment as specified in your project agreement. Until payment is complete, we retain all rights to design concepts and final designs.

5. Privacy

Your personal information is governed by our Privacy Policy.

6. Limitations of Liability

Our liability is limited to the amount paid for our services. We are not responsible for:

  • Market performance or sales of products or publications
  • Content accuracy or legality of materials you provide
  • Third-party services such as printing, distribution, or retail platforms
  • Consequential or incidental damages
  • Errors that remain after you have approved a proof or final version
  • Color variations between screen representations and final printed products

7. Termination

We reserve the right to refuse service to anyone for any reason at any time. You may terminate services according to our refund policy outlined above. For ongoing services, a written notice may be required as specified in your service agreement.

8. Governing Law

These terms shall be governed by and construed in accordance with the laws of the United States, without giving effect to any principles of conflicts of law.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of these terms.

10. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: [email protected]
Phone: (870) 867-2411